Returns can be made in-store at either our Chipping Norton or Liverpool locations or posted back to us at the address we will provide upon approval of return.
Return postage costs are the responsibility of the customer unless the item is deemed faulty or sent in error.
Yes. If it’s unused, unopened, and returned within 14 days with a valid proof of purchase. You can return in-store or by post. Return postage costs are the responsibility of the customer unless the item is deemed faulty or sent in error. Further Terms and conditions apply, please see full returns policy section.
We do not accept returns for:
Contact us with your order number and reason for return. Once approved and the item is returned in acceptable condition, we’ll process your refund to the original payment method within 3–5 business days.
Please contact us within 48 hours of receiving your order. Include your order number, a description of the issue, and clear photos. We will arrange a replacement, refund, or return at no cost to you.
Refunds typically appear in your account within 3–5 business days of processing, but this may vary by bank. If it has been longer, please contact us so we can follow up for you.
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